The Agreement

A copy of our current Agreement is displayed on our website at all times. This Agreement is in no way limited or modified by any other terms or conditions on this website. Rx OS Medical requires all users of its website and service to read the following important terms and conditions carefully. Providing Rx OS Medical with a request for an enquiry form and/or booking form, you expressly agree to be bound by the following terms and conditions (“Agreement”). By using a link on the website to request a supply or by lodging a requirement on the  website, you agree that you are at least 18 years of age and are not otherwise prevented from entering into a binding legal agreement.

Rx OS Medical Representation

Rx OS Medical is a coordinator of tours. Other than making information from third parties obtainable for you, introducing you to third party providers of goods and services, Rx OS Medical itself is not providing you with any goods or services in the capacity of a principal. Third party principals, not sub-contractors to Rx OS Medical, provide all goods and services to you, including tours, travel, activities, meals, consultations, operations and procedures. Neither Rx OS Medical nor any of its officers, employees or directors are doctors, dentists or otherwise qualified to provide information in relation to any medical procedure.

Your Representation to Rx OS Medical

You distinctively represent and certify to Rx OS Medical that you accept and are solely responsible for these risks and will not hold Rx OS Medical or its officers or employees responsible in any way you use those services solely at your own risk. That you have obtained or been advised by Rx OS Medical to obtain independent medical advice from an appropriately qualified medical practitioner in relation to any medical services that you have asked Rx OS Medical to coordinate on your behalf.

You acknowledge that Rx OS Medical has not given you any counsel or gestured any opinion that a rational person would deem as being an advice or opinion of a medical nature (including with respect to any likely results, risks, and side effects or otherwise). Even though Rx OS Medical may have provided information regarding the availability of medical services or coordinated medical procedures, products or other services on your behalf, Rx OS Medical takes no responsibility whatsoever and excludes all liability for the actual medical services provided.

Third Parties

Rx OS Medical employs every reasonable care in the selection of third parties that you are presented to and who may provide goods and services to you in association with a tour. Third Parties are independent of Rx OS Medical. Third parties provide transport, accommodation, tour, event or medical services or other agreed products to you. It is recommended that you check each third party service provider’s terms and conditions which apply to the goods or services they provide. You must ensure that you are aware of any exclusions or limitations of liability impressed by the service provider. All or some of these may exclude or limit liability for delays, property loss or damage, personal injury or even death. Apart from any condition or warranty entailed by law which cannot be excluded. Rx OS Medical does not make any sanctions or statement or representation relating to the goods or services provided to you under this Agreement, whether by Rx OS Medical or a Third Party.

Website Material

Since the information is derived from a variety of sources, Rx OS Medical is not responsible or liable for any inaccuracies or omissions as a result of misinformation received from third parties. Rx OS Medical does not advocate any specific technique or philosophy of cosmetic surgery procedure, nor does it endorse any medical procedure whatsoever. Rx OS Medical does not warrant that the information or material on this website is entirely free from error or omissions or entirely suitable or fit for the use intended of the information on this site.

Acknowledgement of risk

You acknowledge that standards of medical advice, procedures and care generally outside Australia may be different to Australian standards. You further acknowledge that any medical advice, procedure or other service that you ask Rx OS Medical to book on your behalf carries risk. Example, the procedure may not be successful or may cause injury or have side effects.

Exclusion of Liability

Rx OS Medical does not accept any liability in contract or in tort for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure unanticipated or uncontrollable event or effect on our part or directly or indirectly in connection with any trip organised by Rx OS Medical on your behalf. You agree to release, defend and hold harmless Rx OS Medical and its officers and employees and agents from all such liability and indemnify each of them severally against any such claims that may be made by or through you related to your breach of this Agreement or use of this website in any manner.


Rx OS Medical strongly recommends travel insurance and that you strongly consider disclosing all relevant matters, including that you may undertake elective surgery.

Fly Back Cover

Rx OS Medical recommends you purchase Fly Back Cover for your surgery or dental treatments. Please click here for more.

Surgery Guarantee

The Rx OS Medical Commitment and Guarantee

Rx OS Medical stand by the service that we offer and have a responsibility to our clients to ensure that their medical holiday goes a smoothly as possible even after they return home. We want you to feel confident and happy about your surgery and be assured that you are not putting yourselves at unnecessary risk by travelling overseas for surgery. Therefore we have chosen to work with only the best internationally accredited surgeons in Thailand. We have researched thoroughly the surgeons and hospitals and can confidently provide these assurances to our clients.

However, it is important to recognise that there are inherent risks associated with all types of surgery, no matter where they are performed. If you are healthy, with no prior medical conditions and have realistic expectations of your surgery, we are sure that you will be pleased with your results, if you follow your doctors’ advice and recovery instructions.

If, in the case that a problem does arise as a direct result of the surgery that requires corrective surgery, the hospitals offer a 6 month conditional guarantee on all their surgeries. If, following an assessment by the surgeon, it has been assessed that there is a problem; the hospital will cover the costs of the surgery and hospital accommodation. Flights and additional hotel costs must be covered by the client. The client must notify Rx OS Medical within the 6 month guarantee time frame.

This guarantee does not apply to non-surgical treatments or Dental.

Conditions of Surgery guarantee:

Guarantee does not cover any costs associated with flights and accommodation, this is at clients own costs, this can be covered with FLY BACK COVER

Guarantee is at the response of the surgeon and the hospital after all information has been reviewed, tests, photos, scans, xrays etc

If a client has answered all questions in the original Medical Form and all conditions were declared completely and truthfully

The client should tell us of any condition that you know or should know that may affect our decision to accept you as a client for surgical procedures

No corrective procedures will be done within 6 months (to allow for normal recovery) and all procedures must be finalised within 1 year of the original surgery

The client follows all post-operative advice provided by surgeons, including minimum nights stay recommended after surgery,  medication recommendations, restricted activities, follow up care

Compression Garments are to have been worn the recommended time

You remained in Thailand for the recommended recovery period required for the named surgery

If a client has a complication then Rx OS Medical should be immediately advised including full details of that complication along with any evidence such as photos, medical reports or statements.

No procedures are done on the area by another surgeon

Our guarantee is only applicable to surgical procedures arranged by Rx OS Medical

Not applicable for non-surgical procedures or dental.

Not applicable to ‘inherent risks’ associated with surgery which are not a result of surgery error, including but not limited to: capsular contracture and skin rippling (in the case of breast implants), numbness and changes in sensation, asymmetry

Not applicable to changes associated with weight gain/loss or pregnancy since the surgery


Our guarantee is not applicable to high risk surgical category, including:

A client who smokes eight weeks prior to surgery and within eight weeks post surgery

Patients with cardiovascular disorders

Patients with diabetes

Patients taking medication, which may interfere with recovery

Patients with keloid scarring problems

Patients outside of the normal Body Mass Index (BMI) range

Patients with blood pressure disorders

Cancellation Policy

There are no surgery cancellation fees if you decide not to go ahead with surgery, however, if you decide to cancel or terminate your holiday, some cancellation fees apply.

Please refer to the cancellation policy applied by the travel agent with regard to bookings made through the travel agent, upon your booking. In the case that you have personally booked your flight and accommodation, Rx OS Medical has no involvement or responsibility, financial or otherwise, with these arrangements.

The Rx OS Medical non-refundable administration fee for your personalised package must be paid upon booking. Bookings not paid for by the 14 day prior to the actual booked departure date will be considered cancelled by Rx OS Medical Provided written notice is received within 14 days of your original date booked, Rx OS Medical will provide you with a credit and permit the value of the payment to be transferred to a future booking within 3 months.

No refund or transfer is available for cancellations after the surgery holiday package has commenced or in respect of accommodation, meals or any other services not utilised.

Hotel bookings made by Rx OS Medical will be the total responsibility of the client that these bookings were made and confirmed by, Rx OS Medical is not responsible for any outstanding fees and charges in relation to these confirmed bookings. If bookings are cancelled within 48 hours of the arrival date, the client will be responsible for any monies outlined by the actual hotel in the confirmation letters in relation to their cancellation policies.